Ordering Information and Company Policy

How to place an order: You can easily place your order by phone, fax, email or regular mail.  Our staff is well trained to assist you. Our normal business hours are 10:00AM to 5:00pm (eastern time) Monday through Saturday.  You can now contact us by email for catalog requests and general information. The minimum processing time of your order is two weeks. Custom and Special order can take up to 10 weeks. Certain custom furniture may take up to 90 days. Minimum order is $50.00

Shipping Information: For orders in the USA we have a **15% shipping and handling fee.  We normally use UPS ground service, however,  we will be happy to ship your order by NEXT DAY AIR, 2nd DAY AIR or 3-Day SELECT at current UPS rates.  Orders outside the USA will be shipped via UPS or Mid-America Overseas depending on size. Sorry, but we do not ship COD.  

**Minimum shipping and handling charge $15.00 (Domestic) $50.00 (Outside Continental US), Large pieces subject to additional freight charges where applicable. Top Quality Common Carriers used for motor freight items as necessary.**(motor freight costs quoted per shipment)

Payment Methods : PAYMENT IN FULL IS REQUIRED ON ALL ORDERS. Payments can be made by cashiers check, money order or credit card (we accept VISA, MasterCard, American Express and Discover).  It is also possible to wire funds to our bank account. Personal Checks can be accepted, however, there will be a 10 day waiting period for checks to clear before the order is processed. There is no sales tax on any order shipped outside North Carolina. North Carolina residents add (7%). 
Please give us a call for more information.

About our prices: We offer the largest selection anywhere of 50’s and modern style diner, game, and recreation room equipment.  Our Website can give you a great idea of what we have to offer, as well as the prices that go with them.  However, prices are subject to change without notice, so please call us to get a sure price.  Please note that due to collectible market fluctuations, we cannot post all pricing on our website.

Damage: It is your responsibility to notify the shipping company of any product damage.  You will need to notify the carrier and initiate a claim. Please inspect all items BEFORE the shipper leaves your location.   We take special care and time to make sure our product is packaged securely.

Satisfaction: We want you to be 100% satisfied with each and every purchase. If you have a problem, please don’t hesitate to give us a call and let us know. 

 Return/ Cancellation Policy: All cancellations must be made within 48hrs of the order and are subject to a 20% administrative fee. All returns must have an authorization from our customer service department or they will be refused.  Products may be returned within this period for exchange or in-store credit. Customer is responsible for return shipping costs. All ** Custom and Special Orders** are final and non-refundable. The definition of Custom and Special Order is any item not "In-Stock" at the time of order placement.

Please Note: JRD Classics cannot be held responsible for problems with orders caused by delays at the supplier level. IE: Discontinued items, Production Delays, etc. Please be assured that we will do everything possible to expedite your order and provide you with the best service possible.